FAQ
Delivery & Shipping
When will my order be dispatched?
Orders made before 11am will be dispatched on the same day.
Nest Pods are made to order and may take 1 - 2 weeks before leaving our warehouse.
Please note there may be delays during large sale periods.
For any pre-orders, please refer to the specific product page for an ETA shipping date. ETA shipping date is an estimate and is subject to change. Orders will be dispatched as soon as stock arrives at our warehouse.
When will I receive my order?
You will receive your order within 2 - 6 business days depending on your location.
New Zealand Orders - standard shipping is available and estimated to take 7 - 14 business days.
*Please note that some orders may experience delays due to having to clear NZ Customs.
Delivery on a scheduled day can never be guaranteed, please order several days before you need the items. When shipping outside Australia to New Zealand, Therapy Blanket nor their carriers are responsible for border controls delays or with customs authorities.
Please use the Australia Post Calculator to estimate your delivery time and enter Kenmore village, QLD, 4069
Will I get a notification when my delivery is on its way?
Yes, you will receive an email with status updates of your delivery. If you have given your mobile number during the checkout then you will also receive SMS updates.
Do you ship internationally?
Yes, we currently offer shipping to New Zealand. Shipping fee calculated at checkout.
Please note that we will not be responsible for any import duty or GST that may be payable in your country.
Collapsible row
After completing our checkout process and your order has been confirmed, we may be unable to cancel or change your order as our system processes new orders immediately to ensure a very fast delivery service for our customers.
If you do need to change or cancel an order, please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.
Due to the high volume of orders and customer support emails at the moment, we cannot guarantee a change or cancel request can be met in time. We ask that you please select your items and place your order carefully.
Returns & Exchanges
What is your returns policy?
*Please note that our 30 day returns period does not apply to our Nest Pods once they have been released from the vacuum seal and have expanded. At this point, this item is no longer in an unused state and cannot be returned or exchanged.
Returns for all other products must be filed within 30 days of receiving your item.
What is your returns policy for Final/Clearance Sale items?
Final/Clearance Sale items are considered final, meaning that once you buy an item, you can't return or exchange it unless deemed faulty.
How do I return something?
To start your return, please contact support@calmnest.com.au
How long will it take to receive my refund?
For successful returns, your refund will be issued once your return has arrived at our warehouse and has been inspected. It can take 3-5 business days for the refund to be reflected on your original payment method,
Refund Requests during Bundle Sale - The refund will be issued as a store credit that can be used to purchase Calm Nest products.
Billings & Payments
How do I pay for my order?
We accept Mastercard, VISA, Amex, Diners Club, Paypal, Afterpay, Zip and Klarna. For security reasons we do not accept payments over the phone.
Can I combine discount offers?
No, discount offers cannot be stacked unless specified. Please contact our support team if you have any questions.
